Terms Of Service
Last Updated: January 12th, 2026
These Terms of Service ("Terms" or "Agreement") govern your access to and use of the Callix platform and services. By accessing or using Callix, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
Callix Inc ("Callix", "we", "us", or "our") provides an AI-powered revenue intelligence platform that analyzes sales call recordings to generate insights, creative briefs, and marketing materials (the "Service" or “Platform").
1. DEFINITIONS
"Customer", "you", or "your" means the individual or entity that has agreed to these Terms and is authorized to use the Service.
"Customer Content" means all data, information, recordings, transcripts, and materials submitted by or on behalf of Customer to the Service, including but not limited to sales call recordings, video recordings, and any information disclosed during such recordings.
"Documentation" means the user guides, help documentation, and other instructional materials made available by Callix for the Service.
"Fees" means the amounts payable by Customer for access to and use of the Service as set forth in your Order Form or subscription.
"Order Form" means the ordering document, online subscription, or other agreement specifying the Service tier, Fees, and other commercial terms.
"Personal Data" means any information relating to an identified or identifiable natural person contained within Customer Content.
"Subscription Period" means the period during which Customer has paid access to the Service as specified in the Order Form.
"User" means any individual who accesses or uses the Service on Customer's behalf or through Customer's account.
2. SERVICE ACCESS AND USE
2.1 Grant of Access. Subject to these Terms and payment of applicable Fees, Callix grants Customer a non-exclusive, non-transferable right to access and use the Service during the Subscription Period for Customer's internal business purposes.
2.2 User Accounts. Customer is responsible for: (a) maintaining the confidentiality of all User login credentials; (b) all activities that occur under User accounts; (c) ensuring all Users comply with these Terms; and (d) promptly notifying Callix of any unauthorized use of accounts or any other security breach.
2.3 Technical Support. Callix will provide reasonable technical support for the Service during normal business hours via email at support@callix.io
2.4 Service Availability. Callix will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for: (a) planned maintenance (for which Callix will provide reasonable advance notice); and (b) circumstances beyond Callix's reasonable control.
3. CUSTOMER CONTENT AND DATA
3.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Content. Customer grants Callix a limited, non-exclusive license to use, copy, store, and process Customer Content solely as necessary to provide the Service.
3.2 Customer Responsibilities. Customer represents and warrants that:
(a) Customer has all necessary rights, consents, and permissions to submit Customer Content to the Service and to allow Callix to process such content as contemplated by these Terms;
(b) With respect to any recordings (audio or video) submitted to the Service, Customer has obtained all legally required consents from all parties to such recordings, including compliance with all applicable federal, state, and international laws governing recording of conversations (including two-party consent jurisdictions);
(c) Customer Content does not violate any third party's intellectual property rights, privacy rights, or other legal rights;
(d) Customer Content does not contain any material that is unlawful, defamatory, obscene, or otherwise objectionable; and
(e) Customer and all Users will comply with all applicable laws in connection with their use of the Service.
3.3 Prohibited Content. Customer will not submit to the Service any: (a) recordings made without proper consent or in violation of applicable law; (b) protected health information regulated by HIPAA (unless Customer has entered into a separate BAA with Callix); (c) payment card data subject to PCI-DSS; (d) social security numbers or government identification numbers; or (e) other sensitive personal information without Callix's prior written consent.
3.4 AI Model Training. Callix will not use Customer Content to train, develop, or improve machine learning models or artificial intelligence systems unless Customer provides explicit prior consent. If Customer opts in to such use, Customer may withdraw consent at any time upon notice to Callix.
3.5 Usage Data. Callix may collect and analyze data about the provision, use, and performance of the Service based on Customer's use ("Usage Data"). Callix may use Usage Data to maintain, improve, and enhance the Service, provided that any disclosure of Usage Data to third parties must be in aggregated and de-identified form that does not identify Customer or Users.
4. RESTRICTIONS
4.1 Prohibited Activities. Customer will not (and will not permit any User or third party to):
(a) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service;
(b) Modify, adapt, translate, or create derivative works based on the Service;
(c) Rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Service to any third party;
(d) Remove, alter, or obscure any proprietary notices on the Service;
(e) Use the Service to develop a competing product or service;
(f) Use the Service in violation of any applicable law or regulation;
(g) Use the Service to transmit viruses, malware, or other malicious code;
(h) Interfere with or disrupt the integrity or performance of the Service;
(i) Attempt to gain unauthorized access to the Service or related systems;
(j) Use the Service for any illegal recordings or surveillance activities; or
(k) Submit recordings of minors without appropriate parental consent.
4.2 Suspension. Callix may suspend Customer's access to the Service immediately if: (a) Customer breaches Section 4.1; (b) Customer's use poses a security risk to the Service or other customers; (c) Customer has an unpaid balance more than 30 days past due; or (d) required by law. Callix will provide notice of suspension when practicable and will restore access upon resolution of the underlying issue.
5. FEES AND PAYMENT
5.1 Fees. Customer will pay all Fees specified in the Order Form. Unless otherwise stated, all Fees are: (a) quoted and payable in U.S. Dollars; (b) non-refundable except as expressly stated in these Terms; and (c) exclusive of applicable taxes.
5.2 Payment Terms. Customer agrees to maintain a valid credit card or other approved payment method on file. All Fees are charged automatically according to the billing cycle specified in the Order Form. If any charge fails, Customer must remit payment within fifteen (15) days of notice.
5.3 Taxes. Customer is responsible for all sales, use, VAT, GST, withholding, and other taxes and duties imposed by any government authority with respect to the Service, excluding taxes based on Callix's net income.
5.4 Price Changes. Callix may change Fees upon at least thirty (30) days' prior written notice before the start of a new Subscription Period. Continued use of the Service after a price change constitutes acceptance of the new Fees.
6. TERM AND TERMINATION
6.1 Term. These Terms commence on the date Customer first accepts them and continue until terminated. The Subscription Period is specified in the Order Form and will automatically renew for successive periods of the same length unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current period.
6.2 Termination for Cause. Either party may terminate these Terms: (a) upon thirty (30) days' written notice if the other party materially breaches these Terms and fails to cure such breach within the notice period; or (b) immediately upon notice if the other party becomes insolvent, makes an assignment for the benefit of creditors, or becomes subject to bankruptcy proceedings.
6.3 Effect of Termination. Upon termination or expiration:
(a) Customer's right to access and use the Service will immediately cease;
(b) Customer will pay all outstanding Fees for the Service provided through the termination date;
(c) Upon Customer's request made within thirty (30) days of termination, Callix will make Customer Content available for export; and
(d) Callix will delete Customer Content within sixty (60) days of termination, except as required by law or as necessary to enforce Callix's rights.
6.4 Survival. Sections 1, 3.1, 4, 5 (for accrued Fees), 6.3, 6.4, 7, 8, 9, 10, 11, and 12 will survive any termination or expiration of these Terms.
7. INTELLECTUAL PROPERTY
7.1 Callix Property. Callix and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, models, designs, documentation, and other intellectual property. Nothing in these Terms transfers any ownership rights to Customer.
7.2 Feedback. If Customer provides any feedback, suggestions, or recommendations regarding the Service ("Feedback"), Callix may freely use such Feedback without restriction or obligation to Customer.
7.3 Logo Rights. Customer grants Callix the right to use Customer's name and logo to identify Customer as a user of the Service in marketing materials, unless Customer opts out by written notice.
8. CONFIDENTIALITY
8.1 Definition. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure. Customer Content is Customer's Confidential Information. The Service and its underlying technology are Callix's Confidential Information.
8.2 Obligations. Each party will: (a) use the other party's Confidential Information only to exercise its rights and fulfill its obligations under these Terms; (b) protect the other party's Confidential Information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care; and (c) not disclose the other party's Confidential Information to any third party except as expressly permitted herein.
8.3 Exceptions. Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was rightfully known by the receiving party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party's Confidential Information.
8.4 Required Disclosure. A party may disclose Confidential Information if required by law, provided that the party gives the other party reasonable advance notice (where permitted) and cooperates in efforts to obtain confidential treatment.
9. WARRANTIES AND DISCLAIMERS
9.1 Mutual Warranties. Each party represents and warrants that: (a) it has the legal authority to enter into these Terms; (b) it will comply with all applicable laws; and (c) it will perform its obligations in a professional manner.
9.2 Service Warranty. Callix warrants that during the Subscription Period: (a) the Service will perform materially in accordance with the Documentation; and (b) Callix will not materially reduce the functionality of the Service. If Callix breaches this warranty, Customer's sole remedy is for Callix to use commercially reasonable efforts to correct the non-conformity, or if Callix cannot do so within a reasonable time, Customer may terminate and receive a pro-rata refund of prepaid Fees.
9.3 Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION 9, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." CALLIX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CALLIX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. CALLIX DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM USE OF THE SERVICE.
9.4 AI Disclaimer. THE SERVICE USES ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TECHNOLOGIES. OUTPUTS GENERATED BY THE SERVICE MAY CONTAIN ERRORS, INACCURACIES, OR BIASES. THE SERVICE IS NOT A SUBSTITUTE FOR HUMAN JUDGMENT OR PROFESSIONAL ADVICE. CUSTOMER IS SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING ALL SERVICE OUTPUTS BEFORE RELYING ON THEM.
10. LIMITATION OF LIABILITY
10.1 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR DAMAGES FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO CALLIX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10.3 Exceptions. The limitations in Sections 10.1 and 10.2 do not apply to: (a) a party's indemnification obligations under Section 11; (b) a party's breach of Section 8 (Confidentiality); (c) Customer's breach of Section 3.2 or 4.1; (d) Customer's payment obligations; or (e) liability that cannot be limited by applicable law.
11. INDEMNIFICATION
11.1 By Callix. Callix will defend, indemnify, and hold harmless Customer from and against any third-party claim alleging that the Service, as provided by Callix and used in accordance with these Terms, infringes any third party's intellectual property rights, and will pay any resulting damages or settlement amounts. If the Service becomes, or in Callix's opinion is likely to become, the subject of an infringement claim, Callix may, at its option: (a) procure the right for Customer to continue using the Service; (b) modify the Service to be non-infringing; or (c) terminate the affected Service and refund any prepaid Fees for the remainder of the Subscription Period.
11.2 By Customer. Customer will defend, indemnify, and hold harmless Callix from and against any third-party claim arising from: (a) Customer Content, including any claim that Customer Content infringes third-party rights or was obtained without proper consent; (b) Customer's breach of Section 3.2 (Customer Responsibilities) or Section 4.1 (Prohibited Activities); or (c) Customer's violation of applicable law.
11.3 Procedure. The indemnified party must: (a) promptly notify the indemnifying party of any claim; (b) give the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate in the defense at its own expense.
11.4 Exclusive Remedy. This Section 11 states each party's sole liability and exclusive remedy for any third-party claims described herein.
12. GENERAL PROVISIONS
12.1 Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any disputes arising under these Terms.
12.2 Data Processing. To the extent Callix processes Personal Data on behalf of Customer, the parties agree to the terms of Callix's Data Processing Agreement, which is incorporated by reference and available upon request at privacy@callix.io
12.3 Entire Agreement. These Terms, together with any Order Form and the Data Processing Agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, understandings, and communications.
12.4 Amendments. Callix may modify these Terms by posting an updated version on its website with at least thirty (30) days' notice. Continued use of the Service after the effective date of any modifications constitutes acceptance of the modified Terms. Material changes will be communicated via email to the address on file.
12.5 Assignment. Neither party may assign these Terms without the other party's prior written consent, except that either party may assign these Terms to an acquirer of all or substantially all of its business or assets. Any attempted assignment in violation of this section is void.
12.6 Notices. Notices under these Terms must be in writing and sent to the addresses specified in the Order Form (or, for Callix, to legal@callix.io). Notices are effective upon confirmed delivery or, for email, upon transmission if no bounce-back is received.
12.7 Waiver and Severability. No waiver of any term will be effective unless in writing. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
12.8 Force Majeure. Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, labor disputes, or failures of third-party providers. This section does not excuse Customer's payment obligations.
12.9 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
12.10 Export Compliance. Customer will comply with all applicable export control and sanctions laws and will not access the Service from any embargoed country or if Customer is on any restricted party list.
12.11 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.
Please read these Terms carefully. If you do not agree to these Terms, you may not access or use the Service.
Contact Us
16192 Coastal Highway
Lewes, DE 19958
Email: legal@callix.io
By using the Callix Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
